Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to process a return. Please note that return postage costs are the responsibility of the customer.

Opened or used products are not eligible for return due to hygiene and safety concerns.

To be eligible for a return, your item must meet all the following criteria. 

- The products were bought from www.vitasolshop.co.uk with proof of purchase.

- All products must be in a perfect resalable condition.

- The products must be clean, undamaged, unused, unopened, and complete in the      original packaging.

- Free items that came with your product must also be returned to qualify for a full refund. If not returned, they will be deducted from the refund amount.

To start a return, you can contact us at returns@vitasolshop.co.uk with proof of purchase or order number along with your reason for returning the item(s).

Please note that returns will need to be sent and paid by the customer to the following address: 

The Boutique Workplace 

4 Queens Road

London

SW19 8YB

Roddick Suite

You can always contact us for any return question at returns@vitasolshop.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
We do not accept exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@vitasolshop.co.uk.